Company Terms and Conditions
Order Charges
There is never an order charge with Tracy Johnston and Associates, Inc.
Invoice Methods
Our preferred method of invoicing is invoice to be sent via the United States Postal Service or as an emailed invoice pdf to your company at your request.
Credits Issued
All credits issued by Tracy Johnston and Associates, Inc. are for goods and items ordered, invoiced and paid by the customer. Credits for items on paid invoices will be used in the following order with customer approval: First, applied to currently open invoices; second, applied against any new open order and shown as a payment against that order’s total invoice with explanation, third, refunded as a check made out to the company named on the invoice showing goods returned.
Accounts Receivable Address
Tracy Johnston and Associates, Inc.
Accounts Receivable
P.O. Box 291639
Tampa, FL 33687-1639
Payment and Credit Terms
Payment: Net 20. Terms are available to those who qualify. While credit approval is pending, we sell COD. We do not accept payment by credit card. All COD orders are cashier’s check, money order, or company check with prior approval. Returned checks will be assessed a $30 bank charge. Credit Terms: Terms are granted to customers who provide satisfactory trade and banking references. Past due invoices for sales that exceed credit lines may delay current shipping requests.
Order Cancellations
IT Supplies Orders: Since orders are processed immediately by our suppliers for same-day shipment cancellations and changes cannot be made.
Printing Orders: Can be cancelled up to Proof time without charge. After that cancellations can be made with appropriate charges for time and materials used applied.
Product Return Procedures
All IT supplies being returned (whether defective or otherwise) must have prior approval. Any supplies returned without prior approval will be refused. Any IT supply item after 30 days from the invoice date is non-returnable with the exception of a defective IT supply item which may be all or partially creditable depending on time of usage. If any IT product’s manufacturer allows their items to be returned after 30 days our return policy defers to the period of time stated on the manufacturer’s warranty.
Non-defective IT supplies may be returned up to 30 days from purchase provided the products are new and unopened and as long as the product life is still active and current. Opened, unsealed or resealed boxes are considered used and not returnable. We cannot give credit on any product when either the product or the manufacturer’s boxes have been written on or otherwise marked in any way. We grant credit for returns only if the product and the packaging are in resalable condition.
All misordered IT supplies are subject up to a possible minimum 15% restocking fee if supplier charges us but not on any items that were misshipped. Empties: An IT product returned as defective or otherwise determined to be empty (i.e. fully used) will be denied credit and could result in a charge back if prior credit was given.
All sales are final on Non-stocking items, closeout items and special-order products. Because Bottled Copier Toner Supplies are checked and in stable condition before shipping they are therefore not returnable. All these sales are final.
Printing Errors
Customers are liable for all printed errors, misspellings, mistakes, etc. once acknowledged proof is returned with your approved corrections or you approve proof as is. Manufacturer reprinting after proof approval is at their discretion.
Shipping Errors
Any shipping error should be reported immediately through 5 working days of receipt of product so we can correct any mistakes. If you receive a box that has obviously been damaged in transit, please accept the delivery and note the damage with the carrier at that time and on the bill of lading. Immediately, call us to rectify the situation. This must be done within 10 days of the shipped date or 3 days of your receipt.
Warranties
All printing and all IT supply products are sold with appropriate manufacturer’s warranty. Tracy Johnston and Associates, Inc. makes no warranty and will assume no liability for damages resulting from the use of any printed product or consumable in any manufacturer’s equipment past the stated vendor’s warranty and is not responsible for any lost or late printed products caused by any manufacturer or carrier.
There is never an order charge with Tracy Johnston and Associates, Inc.
Invoice Methods
Our preferred method of invoicing is invoice to be sent via the United States Postal Service or as an emailed invoice pdf to your company at your request.
Credits Issued
All credits issued by Tracy Johnston and Associates, Inc. are for goods and items ordered, invoiced and paid by the customer. Credits for items on paid invoices will be used in the following order with customer approval: First, applied to currently open invoices; second, applied against any new open order and shown as a payment against that order’s total invoice with explanation, third, refunded as a check made out to the company named on the invoice showing goods returned.
Accounts Receivable Address
Tracy Johnston and Associates, Inc.
Accounts Receivable
P.O. Box 291639
Tampa, FL 33687-1639
Payment and Credit Terms
Payment: Net 20. Terms are available to those who qualify. While credit approval is pending, we sell COD. We do not accept payment by credit card. All COD orders are cashier’s check, money order, or company check with prior approval. Returned checks will be assessed a $30 bank charge. Credit Terms: Terms are granted to customers who provide satisfactory trade and banking references. Past due invoices for sales that exceed credit lines may delay current shipping requests.
Order Cancellations
IT Supplies Orders: Since orders are processed immediately by our suppliers for same-day shipment cancellations and changes cannot be made.
Printing Orders: Can be cancelled up to Proof time without charge. After that cancellations can be made with appropriate charges for time and materials used applied.
Product Return Procedures
All IT supplies being returned (whether defective or otherwise) must have prior approval. Any supplies returned without prior approval will be refused. Any IT supply item after 30 days from the invoice date is non-returnable with the exception of a defective IT supply item which may be all or partially creditable depending on time of usage. If any IT product’s manufacturer allows their items to be returned after 30 days our return policy defers to the period of time stated on the manufacturer’s warranty.
Non-defective IT supplies may be returned up to 30 days from purchase provided the products are new and unopened and as long as the product life is still active and current. Opened, unsealed or resealed boxes are considered used and not returnable. We cannot give credit on any product when either the product or the manufacturer’s boxes have been written on or otherwise marked in any way. We grant credit for returns only if the product and the packaging are in resalable condition.
All misordered IT supplies are subject up to a possible minimum 15% restocking fee if supplier charges us but not on any items that were misshipped. Empties: An IT product returned as defective or otherwise determined to be empty (i.e. fully used) will be denied credit and could result in a charge back if prior credit was given.
All sales are final on Non-stocking items, closeout items and special-order products. Because Bottled Copier Toner Supplies are checked and in stable condition before shipping they are therefore not returnable. All these sales are final.
Printing Errors
Customers are liable for all printed errors, misspellings, mistakes, etc. once acknowledged proof is returned with your approved corrections or you approve proof as is. Manufacturer reprinting after proof approval is at their discretion.
Shipping Errors
Any shipping error should be reported immediately through 5 working days of receipt of product so we can correct any mistakes. If you receive a box that has obviously been damaged in transit, please accept the delivery and note the damage with the carrier at that time and on the bill of lading. Immediately, call us to rectify the situation. This must be done within 10 days of the shipped date or 3 days of your receipt.
Warranties
All printing and all IT supply products are sold with appropriate manufacturer’s warranty. Tracy Johnston and Associates, Inc. makes no warranty and will assume no liability for damages resulting from the use of any printed product or consumable in any manufacturer’s equipment past the stated vendor’s warranty and is not responsible for any lost or late printed products caused by any manufacturer or carrier.